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Client

Angkasa Pura II

Angkasa Pura II

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Score 2024

Solutions

Website, Software

Type

Software

Date

April 2024


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Project Description

Project Description

The SCORE 2024 CMS is an advanced content management system designed to streamline and optimize operations at airports under Angkasa Pura II. This robust platform is tailored for Customer Service and Technical Support teams, enabling real-time tracking, monitoring, and reporting of various airport activities and facilities.

The CMS allows staff to track and monitor services provided to passengers, their companions, or meeting guests visiting the airport. From flight schedules and lost item tracking to managing passenger and guest activities, SCORE 2024 empowers customer service representatives to provide efficient and seamless assistance. The system simplifies reporting processes, ensuring that Angkasa Pura II can deliver accurate and comprehensive reports as required by government authorities.

The SCORE 2024 CMS is an advanced content management system designed to streamline and optimize operations at airports under Angkasa Pura II. This robust platform is tailored for Customer Service and Technical Support teams, enabling real-time tracking, monitoring, and reporting of various airport activities and facilities.

The CMS allows staff to track and monitor services provided to passengers, their companions, or meeting guests visiting the airport. From flight schedules and lost item tracking to managing passenger and guest activities, SCORE 2024 empowers customer service representatives to provide efficient and seamless assistance. The system simplifies reporting processes, ensuring that Angkasa Pura II can deliver accurate and comprehensive reports as required by government authorities.

Highlight Features

Highlight Features

  • Real-Time Passenger and Guest Tracking 
    Monitor passenger schedules, flight details, and guest visits to ensure smooth airport operations.
  • Lost Item Management 
    Efficiently track and manage reports of lost items, providing faster resolutions for passengers.
  • Facility Maintenance Monitoring 
    Real-time updates on facility status, such as damaged chairs, trolley availability, parking occupancy, and restroom supplies.
  • Comprehensive Reporting Tools 
    Generate detailed reports for internal and governmental use, showcasing airport performance and compliance.
  • User-Friendly Dashboard 
    An intuitive interface designed for customer service and technical teams to manage tasks effectively.
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